TERMS OF DELIVERY:
- Our shipments are done from warehouses in Canada, the United-States and Ecuador.
- Only valid delivery addresses are accepted. (We do not ship to PO Box addresses)
- Our carriers (UPS, FedEx, or Canada Post) will deliver your order within 9 business days.
- You will receive a confirmation email with tracking number within 48 hours of your purchase.
- Some northern and rural areas might have shipping cost premium charges.
(Please check with us before order or we'll inform you add extra charge after your order.)
- Some products are localised in warehouses that are outside of Canada (this information is visible in the products descriptions), ordering these products will incur import duties, taxes and brokerage fees that are borne by the customer. Recipients of orders are responsible for all Duties/Taxes and Fees for shipments into Canada and they will be asked to make the payment for these fees at the point of delivery. Failure to pay the Canadian Duties/Taxes and Fees does not alter the terms of the sale. Customers who fail to pay these charges will not receive a refund for the costs incurred with the sale.
- Orders are shipped without requiring a signature at delivery. Do not leave parcels sitting unclaimed. Notably, we are not responsible for parcels stolen from your doorstep after delivery is made to the address you provided. Shipping carriers will not pay claims on parcels where the tracking shows "delivered". Please enter a safe and secure address for delivery purposes.
- Our responsibilities: - instruct the shipping carrier to deliver to the address you supplied at checkout - to ship in a timely fashion - pack shipments in such a way so they arrive undamaged. Your responsibilities: - supply us with a safe and secure address for delivery - monitor the tracking information that we deliver to you via email and/or SMS text message so you'll know when your parcel is out for delivery, and can retrieve it promptly.
If you have any questions, do not hesitate to contact us by email.
Email to: info@hammock-canada